![]() But, as Virginia Eubanks describes in “Automating Inequality,” the computerized tools applied to social service provision are designed with the institutional biases endemic in our society, starting with the idea that poverty is the fault of poor people and that a goal of our welfare systems is to make sure that nobody gets aid who doesn’t deserve it, even if that means denying aid to people who do. Risk assessments could identify children at risk of abuse before the abuse happens. Assistance for the poor might bypass all the cumbersome application forms and waiting times. ![]() Helping homeless people might become like Airbnb, where shelter and subsidized housing are matched with available spaces. ![]() When politicians and business leaders talk about using technology to streamline service provision to the poor, they conjure up an efficient, values-free process. ![]()
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